Answered By: Mimi O'Malley
Last Updated: Nov 07, 2016     Views: 10

First, be sure you are using Chrome as your web browser.  Secondly, be sure you are accessing the tool from the portal using the link in the Link Launcher area or on the Moodle course page. Do not use a personal account. Thirdly, be sure you have a mic and webcam (most newer laptops have these built in) and a good Internet connection.  Fourthly, review the Lib Guide at and especially the video  at  If you still have issues click on the help link at the bottom of the page.  You can also contact the IT help desk at 866-604-5605. You can also contact me at, but I may not be as available as these tech support options are.