Q. How do I get a refund on my WEPA account?

If you experience an printing error, refunds may be distributed to your WEPA account by contacting WEPA Support. 

See Refund Procedure for Defective Prints on the WEPA Support site. 

To request a refund, email help@wepanow.com and provide the following information:

*Please note that refund requests must be made within 3 business days of the incident.*

• First and Last Name
• wēpa Username/Email
• Attach Scan or Picture of a representative print showing the defects such as fading, smearing, etc.
• Payment Option: wēpa account, Credit/Debit Card, wēpa Print Card, or Campus Student ID Card. If Credit/Debit Card: last 4 digits
• Document Name
• Date of incident (Request for refund must be made within 3 business days)